Privacy Policy

MedOnline is committed to protecting the privacy and security of any identifiable information we hold. Personally identifiable information is information that can be linked to a specific individual, and includes, but is not limited to, your name, address, phone number, email address and date of birth.

This policy explains how we handle and protect your personally identifiable information. We do this in line with the broad principles set out in the Privacy Act 1993 and the Health Information Privacy Code 1994 (HIPC).

At the core of the Privacy Act are 12 information privacy principles that set out how agencies may collect, store, use and disclose personal information, governing the collection of personal information, the reasons why personal information may be collected, where it may be collected from, and how it is used, stored and handled.

You may also want to see our GDPR policy, android app privacy policy or iOS app privacy policy.

Information do we collect

We only collect and record personal information and other medical information that we reasonably require for the purposes of conducting a safe medical consultation. On all MedOnline pages that collect personally identifiable information, we describe what information is required in order to provide you with the product or service you request. In an effort to keep our service as simple and easy as possible, we create and store profiles for all our users. We also create a unique identifier for each profile for our sole internal use.

We collect personally identifiable information when you register to fulfill the legal and technical requirements of delivering our service. This information can be made available to you if requested.

We do not hold ANY medical informatin on our web server. Medical history and eligibilty forms you complete on the server are sent instantly to our secure server, and not stored online.

If you do not provide the information we ask for we may not be able to provide our services to you.

We do not collect or store your credit card information. Your financial details are used by our payment providers, we do not have visibility of these.

We may collect personally identifiable information such as your name, email address and/or telephone number whenever you contact us. When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.

We use cookies to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computers hard disk for record-keeping purposes. Cookies make the web more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify you, only your computer.

We provide facilities for doctors using the system to both record and view medical notes. Video consultations are not visually recorded, however MedOnline doctors will document clinical notes about any consultation(s) conducted with you.

How We Use Your Information?

  • We only use your personal identifiable information for the purpose of providing our services and communicating with you in relation to those services, such as delivering your online orders or responding to your inquiries.
  • We send email appointment information unless specifically requested not to do so.
  • We send email invoices and receipts unless specifically requested not to do so.
  • We may from time to time send you email related to the services we provide, changes in this privacy policy, and other relevant matters.
  • We may use your email address and/or telephone number(s) to contact you in relation to inquiries or during a consultation subject to technology failure.

Who We Share Your Information With?

We do not disclose information to anyone except the treating MedOnline doctor, your nominated GP (if any) and you. We send personally identifiable information and encoded transaction identifiers to our payment services provider to facilitate the transaction.

We may be required by law to disclose information you provide us with for the purposes of obtaining products or services. We may also disclose information about someone whose activities could cause harm to themselves or others (ie fraud).

Other than in the circumstances outlined above the information you supply to us remains stored confidentially on our secure servers. We do not sell or rent your information to third parties, however we do use other companies and individuals to assist us with operating MedOnline.

Control And Access to your Information

Once you are logged on your can book an appointment. As very little informatio is stored online, this is currently the extent of this capability.

You are free to delete your profile at any time, however you should note that while this will render your information invisible to the general user system we are required by law to retain an audit trail. You have the right to unsubscribe from our email service at any time. Simply email us with the word “unsubscribe” in the subject line if you do not want to be contacted again through this method.

If at any time you want to inquire about any of the personally identifiable information that we store about you, or to request any amendment or correction to that information, please contact us and we can provide that to you unless we think disclosure would prejudice your physical or mental health, or would be an unwarranted disclosure of someone else’s right to privacy.

How We Protect Your Information

To ensure the confidentiality of your personally identifiable information, we use industry standard security technology and procedures. Connection to our website is covered by SSL security certificates. Data sent from the website to our secure server is encryted and compressed.

There is an additional privacy policy for the Android app and for the iPhone/iOS app

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