MedOnline - Frequently Asked Questions about our online doctor service

Our guide to how to use MedOnline and our virtual doctor service. If you have any questions not answered on here - please contact us and we'll answer them (and add them on here too for others to benefit from too!).

  • You won't need to install any software. You will need a PC, Laptop, tablet or smart phone that has a camera.

    After you book your appointment, you wil receive an email with all the instructions you need, just follow the link before the appointment and you will arrive in your doctor's virtual waiting room.

  • We can send your prescription instantly to any NZ pharmacy. We can also send to the one of the new delivery only pharmacies, such as Zoom. We have a separate guide for Zoom Pharmacy here.

    (If you choose to use Zoom, please note you need to be signed up with Zoom with their app. Their app will take care of the rest including tracking your package).

  • Yes, can send your prescription instantly to any NZ pharmacy. We can also send to the one of the new delivery only pharmacies, such as Zoom.

    If you need a repeat prescription for the same medications that we issued last time, please log in and use this link to request your repeat medications.

  • At present we cannot offer WINZ or ACC certificates (yet).

  • Some medications (e.g. morphine) require a special kind of controlled drug prescription. At present we can't offer these, however we expect to be able to offer these soon, as long you can send us a copy of the specialist letter where this was started.

  • To use the growing field of telemedicine in NZ, you pick a provider (we suggest you use us - MedOnline), register on our site and book an appointment. The video call can be done using your mobile phone or your computer.

  • Telemedicine is the field of offering virtual online medical consultations by online video call (or telephone). New Zealand law requires initial consultations to be more than just a telephone call if we want to prescribe something new, so the video component is necessary. It is a rapidly growing area, and Covid-19 has shown the country (and GPs) that we can accomplish most of our jobs online.

  • The most important benefits of using an online doctor are fast access to reliable medical opinions. MedOnline can provide diagnosis, medication prescriptions direct to a pharmacy of your choice, blood tests as well as medical certificates, letters and private referrals.

  • Within certain limits, online doctors work very well to provde fast access to reliable medical opinions. NZ needs more access to doctors, and this is one of the solutions. There will always be a place for bricks and mortar GP surgeries and walk-in centres. MedOnline can provide diagnosis, medication prescriptions direct to a pharmacy of your choice, blood tests as well as medical certificates, letters and private referrals.

  • Yes! We certainly do. Currently the only solely online GP service is MedOnline - others are coming on stream, but are offering non-vocationally registered doctors (those who have not gone on to gain a fellowship in the Royal NZ College of GPs).

  • You can register with MedOnline and book an appointment within minutes. The video call can be done using your mobile phone or your computer.

  • You can register with MedOnline and book an appointment within minutes. The video call can be done using your mobile phone or your computer.

  • For us to issue a prescription, we need to see and talk to you first to ensure it is appropriate. We can then send a prescriptions instantly to any pharmacy of your choice in NZ. There are also online delivery pharmacies such as Zoom Pharmacy who can post medications to you (including Rural Delivery addresses) for added convenience/discretion.

  • For us to issue a prescription, we need to see and talk to you first to ensure it is appropriate. We can then send a prescriptions instantly to any pharmacy of your choice in NZ. There are also online delivery pharmacies such as Zoom Pharmacy who can post medications to you (including Rural Delivery addresses) for added convenience/discretion.

  • For us to issue a prescription, we need to see and talk to you first to ensure it is appropriate. We can then send a prescriptions instantly to any pharmacy of your choice in NZ.

  • New Zealand law requires initial consultations to be more than just a telephone call if we want to prescribe something new, so the video component is necessary.

  • If you have seen us before for a medication, and just need a repeat prescription, this is a much easier process, just click here and we will sort it out directly. We will check which pharmacy you want before we send it!

  • You can register with MedOnline and book an appointment within minutes. The video call can be done using your mobile phone or your computer.

  • You can register with MedOnline and book an appointment within minutes. The video call can be done using your mobile phone or your computer.

  • Pricing for our services is here. The basic GP appointment is $49.95 (inc GST) and that includes sending your prescription to any pharmacy in NZ, as well as arranging any tests, letters or referrals we might discuss.

  • Is you are NZ citizen or permanent resident, an Australian citizen or permanent resident who has lived or intends to live in NZ for at least 2 years, on a work visa planning to be here for 2 years or more - then yes! There is a longer list of the eligible criteria here - and these qualify you for public services and subsidized prescriptions.

    However ANYONE in NZ can register for our service and get a prescription. If you are not eligible for subsidized prescriptions the pharmacy will charge you a little more for the medication, but most drugs are still very affordable. We can register you for your NZ Health ID number if you don't have one or have never seen a doctor in NZ before.



About MedOnline

MedOnline - virtual doctors for New Zealand. We aim to be the future of healthcare in New Zealand, connecting you with qualified online doctors easily and at more convenient times.


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